FAQs & More

Can I open a Corporate account? If yes, what do I need to do to verify this account?

Yes, it is possible to open one corporate account per legal entity. Each account registration must have different login credentials (email address).

The documents you will need to provide are:

1. Recent (up to 3 months) Certificate of good standing or recent (up to 3 months) Bank Statement on the name of the Legal Entity.
2. Recent (up to 6 months) Corporate Documents of the Legal Entity, including:
   a. Certificate of Incorporation
   b. Certificate of Directors
   c. Certificate of Shareholders
   d. Certificate of Registered Address
3. Memorandum and Articles of Association of the Company.
4. Signed Resolution of the Board of Directors of the Legal Entity for the opening of the account and granting authority to those who will operate it. You can find and download this on the Account Verification page.
5. Signed Declaration of the Ultimate Beneficial Owner. You can find and download this on the Account Verification page.
6. Proof of Identity for all the Directors, Ultimate Beneficial Owners (who hold more than 10%) and the Manager of the Account.
7. Proof of Address for all the Directors, Ultimate Beneficial Owners (who hold more than 10%) and the Manager of the Account.

Is it an issue if my documents are not in English?

We can help you with documents that are not in the English language as long as they are valid, and meet the necessary KYC requirements.

Can I update my personal information?

The following items can be updated after account verification.

• Nickname
• Secondary Email Address
• Language selection
• Time Zone
• Password

You can adjust other personal details (such as home address, mobile, investor information, etc.) simply by creating a ticket through the Support Center on the Client Portal.

If you would like to change your email, please create a ticket and contact us through the Support Center on the Client Portal.

In the case of updating your residential address, the changes you are able to make depend on the status of your KYC verification process. To confirm the changes, you will need to provide a new Proof of Address (POA).

What are the most common reasons for rejection of KYC documents?

The most common reasons for rejection of KYC documents are:

• Information inconsistency: The information provided in the questionnaire doesn’t match the information on the documents.
• Invalid document: The document doesn’t meet the requirements i.e. 3rd party documents, POA with missing address, documents that are out of date, etc.
• Fake documents: The use of photo editing software to modify documents is prohibited.

What should I do if my documents are not approved?

If your documents are not approved, you will be informed via email that you need to verify some information.

Once you click “Verify my account”, you will be redirected to the Account Verification page, where you can see the reason as to why your application was rejected, as well as the next steps you need to take to verify your account.

What should I do if I’m receiving an error message while uploading my documents?

Please check if the file’s size and/or format meets our requirements.

Acceptable format and size: 50 MB – jpeg, jpg, png, pdf, mp4, webm and mov

Alternatively, if you are still having issues, please open a ticket from your Client Portal.

If the KYC status does not change within 24 hours of sending your documents, please contact our Support team via live chat or create a ticket through the Support Center on the Client Portal.

How long does it take to verify my account?

After uploading the relevant documents, we will review your profile and documents to make sure that everything is in order. This review may take up to 24 hours.

Please note that if the information provided does not fulfill the necessary requirements, you will be informed via email that you need to verify some information.

Once you click ‘Verify my account’, you will be redirected to the Account Verification page, so you can update the required data.

What type of documents are needed to complete my MOP?

Deposits via Debit/Credit Cards:

• the front side of your card showing the full name (must match the client account name)
• the name of the issuing bank
• only the last four (4) digits of the Credit Card number must show (the rest should be hidden)
• the back side of your card showing the signature

Deposits via Crypto Wallets:

No need to submit any additional documents.

Deposits via Wallets:

Most wallets have their own KYC processes, therefore as long as the email address that was used for registration matches the email address that you used to open a wallet account, we do not require any additional documentation.

In case the email address does not match as mentioned above, you need to upload through the client portal and provide the proof of ownership of the account, a screenshot of your wallet that contains your full name and email address.

When the total deposit reaches a certain amount, you may be requested to provide the source of the funds that is i.e., bank statement or payroll slip that shows the relative income capacity of your current deposit activity.

Deposits via Bank wire:

A valid and current bank statement that is issued under your name and shows the records of the last 3 months.

What is Ownership of Method of Payment (MOP) & why do we need it?

MOP is the document that proves that the individual who registered and intends to use our platform for trading owns the specific method of payment used for depositing funds to the corresponding account.

It is required by regulators in regards to AML policies (anti-money laundering).

The scope of the MOP is fund security.

Is there a time limit to complete the KYC?

Yes. Once you register and accept the Terms & Conditions and Privacy Policy, you’ll have 30 days to complete the KYC verification process and start trading.

If KYC is not completed within 30 days of registration, your account will be automatically terminated. You may still use your Demo Account to test strategies; however, full account features will only be available after verification is completed.

What information do I need to provide for KYC requirements?

Step 1:

You will need to provide the following details, as presented in your official documents:

• First name
• Middle name (mandatory if applicable)
• Last name
• Gender
• Date of Birth
• Nationality
• Country Code and Contact number
• Tax ID (if applicable)

Step 2:

You will need to complete the Personal Info Questionnaire, confirming the below:

• If you are above 18 years of age
• If you are a US Citizen for Tax Purposes
• If you are a Politically Exposed Person (PEP)
• Your Investor Information

Step 3:

You will then need to select:

• Proof of identity issuing country
• Document type

Once you have made the above selections, you can proceed with uploading the Proof of Identity document.

Please make sure that the image is clear (slightly blurry images will not be accepted) and that there are no cut-off edges. Acceptable format and size: 50 MB – jpeg, jpg, png, pdf, mp4, webm and mov

Step 4:

You will need to fill in your home address and upload the Proof of Address (POA) document.

Documents accepted as POA (select one):

Step 5:

Once all the above is confirmed, we will process the data you provided.

Please note that for some regions, you must also complete a selfie submission step before you confirm your data.

Why do I need the KYC?

FXGT operates within the scope of numerous companies which are authorized and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa, the Financial Services Authority (FSA) in Seychelles, Vanuatu Financial Services Commission (VFSC) (for institutional clients only), and CySEC (for institutional clients only).

As a regulated entity, we comply and operate according to all relevant directives, which include the collection of adequate documentation from our clients in regards to KYC (Know Your Client).

Our top priority is the safety of our clients’ accounts and funds. Proper regulation ensures that due diligence is in place for our company, clients, and partners.

Do I need to complete my KYC to start trading?

To start trading, you must go through the full KYC verification process. Getting KYC-verified will allow you to deposit, start trading, and withdraw.

What is the difference between the various account types? 

Each account was created to match specific trader profiles, preferences, and strategies. With that in mind, we offer the following accounts: 

MINI: Ideal for beginner traders or those who prefer fractional trading.  

STANDARD: Perfect for CFD trading on hundreds of instruments, with the option to take advantage of promos and bonuses.  

CRYPTOX: Built for crypto enthusiasts. 24/7 CFD trading of popular and synthetic pairs. 

OPTIMUS: Perfect for ambitious day traders looking to harness quick market movements: high leverage, razor-sharp spreads, and a broad range of trading assets.    

PRO: Designed for every trader regardless of their chosen strategy, combining power with simplicity and offering enhanced trading conditions.  

ECN ZERO: Optimal for short-term trades and scalping, offering spreads as low as 0,large volumes , and Expert Advisors.

CENT: Perfect for small-capital traders who want big flexibility, offering entry as low as $20, high leverage fixed at 1:1000, and small trade sizes starting from 0.01 lots.   

Each of our account types offers a unique set of instruments, trading conditions, and features, so you can trade your way, with any strategy you want.  

*Note: Some account types are only available in certain countries. To view each account in detail, please visit our Trading Account Types page. 

Are all instruments available in all account types?

All of our trading account types offer a wide array of instruments from multiple asset classes, but there are certain instruments that are not offered on all trading account types.

To check if an account type offers a specific symbol, go to our Markets section and search to see live pricing and trading conditions per account type.

How many accounts can I have?

If you have KYC verified your account, you can open up to 6 live accounts and 6 demo accounts, each in any of the available base currencies offered in the Client Portal. If your account is not yet verified, you still can open 1 live account and 1 demo account.

To learn more about KYC verification and how to complete the process, please visit KYC Documents FAQs | Why do I need the KYC? | FXGT.

You can mix and match different account types and base currencies to suit your trading needs. Each account type is tailored to support a range of strategies and experience levels.

Explore all available options by visiting the Trading Account Types page on our website.

Can I change account type / base currency within the same account?

No, it is not possible to change your trading account’s base currency once it is opened.

Nonetheless, you can open up to 6 live trading accounts with different base currencies for a more well-rounded trading experience.

For more information check out the Trading Account Types page on our website.

Is there a difference of spread between account types?

Each account type offers different variable spreads. Our aim is to deliver the most competitive market conditions to our clients by offering dynamic spreads as low as 0.0 pips.

To view the minimum spreads applicable for each account type, please refer to the Trading Account Types page of our website. For more details and to view spreads for each instrument live, visit each asset category tab under the Markets section.

What is the Minimum/maximum lot size for each account type?

The minimum and maximum lots and contract sizes vary per account type and asset class. You can view each one in the Markets section of our website or our Trading Account Types page.

What is the maximum number of open positions per account?

The maximum number of open positions varies per account type. Please refer to the Trading Account Types page and/or the Markets section of our website for more details.

What is the minimum balance to start trading?

Some account types require a minimum balance that must be met to start trading.
If the balance is below the minimum amount required, the account will remain in Read-Only mode until the threshold is reached.
Deposits and incoming transfers count toward meeting this minimum.
Once the threshold is reached, the account becomes Active, and trading is enabled.
For more details about minimum balances, please check the Trading Account Types page on our website.

Note: The account must also be verified before it can be used for trading.

Do you offer support on all account types/clients?

We offer 24/7 multilingual support for all our clients via Live Chat, ticket through the Support Center.
You can also reach out to us on any of our social media channels.

What is the minimum transfer-in for each account type?

The minimum transfer-in amount across all of our accounts is $5.

What base currencies are available for each account type?

To view the specific base currencies available per account type please visit our Trading Account Types page.

Please note that these tend to vary across different regions.

Do you offer negative balance protection?

Yes, Negative Balance Protection applies to all account types and all clients. 

Your losses are always limited to what you have deposited, even if the market moves against your position.  

Please note: Negative Balance Protection does not apply if a deposit is made to a trading account with open positions.

For more information, please refer to our Terms and Conditions. 

Are all margin call / stop out levels the same across all account types?

The margin call and stop out levels are key for risk management strategies used to safeguard traders from further losses.

Our margin call ranges from 50% to 70%, and stop out level from 20% to 40%.

Please keep in mind that these levels tend to vary per account type and market region. To make sure that you stay up to date with the latest information, you can check out our Trading Account Types page.

What is the contract size of each account type?

A contract size refers to the quantity that is being bought or sold by the trader, based on the terms of the contract.

Contract sizes vary depending on the account type you choose. To view the contract sizes available across our account types, check our Trading Account Types page.

Can I trade Cryptos on all accounts?

Crypto trading is available on all of our accounts. To view all the Crypto instruments you can trade, check our Markets section.

Pricing and conditions will vary depending on the account type you choose. To view the specifications of each account type please visit our Trading Account Types page.

Can I deposit or withdraw from my corporate account using a payment method that is under the name of my personal account?

Please note that the company does not accept payments from any Third-Parties.

Payments can be made from bank accounts, and/or credit/debit cards, and/or eWallets registered under the name that matches the name of the corporate FXGT account.

If the names do not match, we will request supporting documents to determine your association with the corporate account used to deposit, and depending on your affiliation with the corporate account, the company will decide if you may continue to deposit via this payment account. If you are unable to deposit using this payment account you will be informed promptly and your funds will be reverted to the initial source.

Where can I see my deposits/withdrawals/transfer details and history?

You can view all the details on deposits, withdrawals, and transfers in the Client Portal, in 3 easy steps:

1. Select the ‘Reports’ tab located on the menu
2. Select ‘eWallets Transaction History’ to view deposits and withdrawals
3. Select ‘Accounts Transaction History’ to view transfers in and out of your trading accounts

Where can I find information regarding deposits and withdrawals?

By clicking on the “Deposit” button on Client Portal “Dashboard”, you can see the deposit method for all Fiat currencies and cryptocurrencies. You can also deposit by selecting your preferred method.
You can also check the available methods for withdrawals by selecting “Withdrawal” from the “Actions” section of the Client Portal.
You can find more information on our Deposits & Withdrawals page.

Which network do you use for USDT transactions?

FXGT uses the ERC20 and TRC20 networks.

What is a destination tag?

A destination tag is a unique figure assigned to a Crypto eWallet (i.e. XRP cryptocurrency). Please be cautious when sending or receiving funds to always double check if the destination wallet has a destination tag because if this is omitted there is a risk that your funds will be lost.

How do I check the transaction ID (TxID) of a deposit or a Crypto withdrawal?

From the Client Portal menu, select ‘Reports’ and then go to ‘eWallets Transaction History’. You can find your transaction’s destination tag by clicking on the ‘Details’ button of the specific transaction

What is a Transaction ID/TxID in Crypto currency transactions?

All successful Cryptocurrency transactions generate a Transaction ID (often referred to as TxID or hash or transaction hash).

The TxID identifies a transaction by displaying the wallet(s) involved in a transaction (amount, miner fees if appliable, date, processing time, and confirmations).

What do I do if I want to cancel my withdrawal?

If a withdrawal has not been processed yet you can cancel it through the Client Portal. If the ‘Cancel Request’ button is visible, it means that you can still cancel the withdrawal.

If the ‘Cancel’ button is not available please raise a ticket to our Client Support team, and if the payment processor has not processed your withdrawal, we will cancel the request on your behalf.

Sometimes, when I deposit in cryptos, I notice that the amount received is smaller than the one deposited. Why is that?

FXGT does not impose any hidden fees, as we pride ourselves on being fully transparent with our clients.

This scenario happens due to unavoidable mining and processing fees which are included for each Crypto transaction.

I requested a withdrawal with my credit card but only received some of that amount and the rest was returned to my wallet. Why was this partially approved?

Payment providers used for credit card transactions have different requirements and limitations on withdrawal processes.

Based off of those requirements/limitations, payment providers may occasionally approve a part of the initial withdrawal request.

If your request is partially fulfilled from a payment provider, you can select a different payment provider for the remaining amount you wish to withdraw.

If I make a profit, can I withdraw those funds via my debit/credit card?

Withdrawals via debit/credit cards, in total, can only be equal to the amounts initially deposited. You can request to withdraw the additional/excess funds with the following methods:

Virtual wallets (e.g. Sticpay): The virtual wallet email address must match the email address used to register with FXGT. If these are different, you must provide proof of account ownership with a statement/screenshot where the name matches the name registered.

Bank wire transfer: The beneficiary’s name must match the name that was used to register.

Can I withdraw using a different method than the one I used to deposit?

You can withdraw the same amounts and with the same payment methods that were used to deposit.

Withdrawals must be transferred to the same debit/credit card, eWallet or bank account used for deposit.

For example:

Please note that some payment providers may have restrictions or may become unavailable. In this case, our Client Support team will contact you, and advise you on the best course of action to withdraw your funds.

How much time does it take to process a withdrawal?

Withdrawals processing time ranges from instant to up to 7 business days. The exact time required for funds to be transferred to your account depends on the payment method you use. Full details for each payment method are available in the Client Portal once you register.

If we require additional information from you, processing time may take longer. You will receive an email confirmation as soon as your withdrawal is processed.

Should there be any issues, or if any supporting documentation regarding your withdrawal request is necessary, we will contact you within 24 hours for more details.

For more information, please visit our Deposits & Withdrawals page.

How do I withdraw money from my account?

Before making any withdrawals, ensure your account profile is complete, and all KYC and Payment Verification requirements are met. 

Then you can withdraw in easy steps:  

1. Click on the ‘Withdraw’ button from the ‘Transaction Hub’ drop- down menu in the Client Portal dashboard  
2. Choose the currency (you want to withdraw) and select whether you want to withdraw from your trading account or your e-wallet. 
3. Choose the withdrawal method  
4. Set the amount you want to withdraw  

Please note that each payment method may have its own requirements, processing times, and restrictions. You can find the specific details in your Client Portal.   

How long does it take to process an internal transfer?

Internal transfers are processed instantly.

If you have open positions in a trading account and you want to initiate a transfer out, you need to ensure that you have enough available margin to maintain your open positions.

Can I withdraw and transfer funds to eWallets when I have open positions?

Yes, you can withdraw and transfer funds to your eWallet even if you have open positions on your platform. After deducting the requested transfer amount, your margin level must remain at or above 200% during weekdays (Monday – Friday) and at or above 400% during the weekend (Saturday 00:50 am – Monday 02:05 am (GMT+3).

Are there any restrictions to internal transfers?

There are no maximum or minimum amount limits for internal transfers.

You can only transfer funds to your own eWallets and trading accounts with the same currency.

How can I transfer funds from one trading account to another?

Direct transfers can be made from one trading account to another, quickly and easily.

To complete the transfer, please follow these steps:

• Within your Client Portal, select ‘Transaction Hub’ then ‘Transfer Between Accounts’
• Select the trading account(s) that you wish to transfer funds into and out of
• Please ensure that the base currency of your trading account and the currency of your transfers are the same

Please note: When transferring funds between accounts, the deduction of bonus credits will be proportionate to the transferred percentage amount (%). For more details, please visit the Resource Center | FXGT.

Does FXGT charge withdrawal fees?

FXGT aims to provide freedom of choice, innovation, and transparency. Rest assured that we will not be charging any withdrawal fees without letting you know in advance and without your consent.

You can explore the full specifications of each payment method directly in the Client Portal once you register.

Please note that in some cases payment providers may charge transaction and/or conversion fees. These are entirely up to their discretion, and our company cannot interfere.

Does FXGT charge deposit fees?

FXGT aims to provide freedom of choice, innovation, and transparency. Rest assured that we will not be charging any deposit fees without letting you know in advance and without your consent.

You can explore the full specifications of each payment method directly in the Client Portal once you register.

Please note that in the case of bank wire transfers and debit/credit card deposits, banks and/or processors may apply their own charges. These can vary depending on the bank / payment processor and the amount deposited.

Why is the amount reflected in my account less than my deposit?

The reason you may not see the actual deposit amount reflected in your account can be due to additional fee charges from the payment provider or your bank. In such cases, you can contact your payment provider directly for more information.

Do I need to provide any additional information if I deposit via bank wire?

If you choose to deposit via bank wire, once you complete the steps outlined in the Client Portal, you will be provided with all the details of our bank account with a reference code/number.

You must include this reference code on your deposit when you request to transfer, so our Back Office team will be informed of your transfer.

Bank transfers are usually processed up to 5 business days from the date that the funds are sent. It may take longer depending on the bank you used.

Please note that the name stated in the bank account must match the name of the Live Trading account holder.

If the reference code is not provided, we may be unable to match the deposit to your account and your funds may delay to reflect. Processing times may take longer if we need to request or verify any additional information regarding your deposit.

Do I need to provide any additional information if I deposit via a virtual wallet?

If you choose to deposit using a virtual wallet, make sure that the email address used in the eWallet is the same as the one that you used to register your Live trading account, to enable automatic verification.

Some virtual wallets may require additional steps, and there will be clear instructions in the Client Portal.

If the email address of the virtual wallet does not match the email address you used to register your account, you will need to provide us with proof of account ownership after the transaction is completed, by sending us a statement or a screenshot of your virtual wallet account, where the name matches the name of the account registered with us.

Please note that you will not be able to withdraw your funds until you provide us with the documents and they are approved by us.

Do I need to provide any additional information if I deposit via a debit/credit card?

If you choose to deposit using a debit/credit card, you will need to provide us with the following after the transaction is completed:

A clear image of the front and back of your debit/credit card displaying the following information to verify your payment account:

• Name of cardholder (the name on the card must match the name of the account holder)
• Name of issuing bank
• The last or the first 4 digits of the card number must be visible for the card to be acceptable (the first 4 digits being visible is also acceptable if both first and last 4 digits are visible)
• Card expiry date
• Cardholder’s signature

Please note that the CVC/CVV and other than the last 4 digits of your card must be hidden for security purposes. An example will be provided during the process of depositing funds via debit/credit card through the Client Portal.

If the name stated on the debit/credit card does not match the name of the Live Trading account holder, your deposit will be rejected and the funds will be returned to the initial source.

In case you are using a nameless card, you will need to provide proof of ownership.

Can I deposit using a method that is not under my name?

The company does not accept payments from any Third Parties. Payments can be made from bank accounts, and/or credit/debit cards, and/or eWallets registered under a name that matches the name of the owner of the account registered with us.

Clients must submit proof of account ownership for each of their fiat deposit methods. You can submit proof of ownership through the Client Portal, in ‘Settings’ and then ‘Fiat Wallets’.

We can allow some time for you to gather and upload all your documents after the transaction is completed. Kindly note that we still reserve the right, at our sole discretion, to take any action we see fit, including, without limitation, completely blocking access to our online trading facility, blocking and/or revoking your access codes, and/or terminating your account, if you do not upload your documents.

Under these circumstances, we reserve the right to seize any profits and/or revenues generated directly or indirectly by exercising any such prohibited trading activity and we will be entitled to inform any interested third parties of your breach of this clause. Any active orders associated with the same fraudulent credit card and/or account will also be cancelled immediately.

How long does it take to process my deposit?

Processing time for deposits varies depending on the payment method.

You can explore the full specifications of each payment method directly in the Client Portal once you register.

Please note, if additional verification is required, processing may take longer to complete.

Are there any deposit and withdrawal limitations I need to be aware of?

We offer a wide array of deposit and withdrawal methods, including debit/credit cards, crypto wallets, and bank wire transfers, to name a few.

There are minimum deposit thresholds that apply to each method to avoid any loss of funds. Generally, it is best practice to withdraw deposits made with a debit/credit card first, to ensure the safety of your funds, and to avoid transaction expiration.

Once you initiate a transaction on your client portal, important information such as processing time, acceptable currencies, and deposit/withdrawal limits will be displayed.

Deposit and withdrawal methods vary across different regions, and limitations may differ based on the payment method. You can visit the Deposits & Withdrawals page for more details.

Please note that to be able to deposit and withdraw from your account, you need to be KYC-verified.

How can I deposit funds into my account?

To deposit funds, you must first log into the Client Portal and go through the KYC verification process. Once your KYC is complete, follow these steps:

1. Click on the ‘Deposit’ button on the dashboard
2. Select the Trading Account you would like to fund
3. Choose your preferred deposit method
4. Select your preferred currency and complete the required fields
5. Complete any additional steps required by your selected payment provider

How do you calculate swaps?

We use formulas to calculate swap charges. Charges depend on the asset class and account type. Here are the formulas we use and a few examples to help you understand:

Forex

Energies

Equity Indices

Precious Metals

Stocks

Cryptocurrencies

• Standard Trading Account
  Formula: Swap points X Contract Size X Point Value X Lots
  Example: You BUY (long) 1 lot BTCUSD  and your account currency is USD
  (-1447) X 1 X 0.01 X 1= -14.47 USD
  USD will be debited from your account= -14.47 USD

• Mini Trading Account
  Formula: Swap points X Contract Size X Point Value X Lots
  Example: You BUY (long) 1 lot ETHUSDm  and your account currency is USD
  (-106) X 1 X 0.01 X 1= -1.06 USD
  USD will be debited from your account= -1.06USD

DeFi Tokens

NFTs

When do you apply rollovers/swaps and financing fees?

The rollover/swap/financing fees we apply vary depending on each asset class, individual instrument and trading account type.

Forex

• Optimus: 2 days swap-free trading allowance, then once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• Mini: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• Standard: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• PRO: For FX Majors & Minors 6 days swap-free trading allowance; for CHF pairs 3 days swap-free trading allowance, then once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend. For FX Exotics & JPY pairs 0 days swap-free trading allowance. Charges apply once a day at midnight, with triple swap charges on Wednesday, and no charges over the weekend.
• ECN: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• CENT: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.

Precious Metals

• Optimus: 2 day swap-free trading allowance, then once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• Mini: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• Standard: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• PRO: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• ECN: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• CENT: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend. 

Equity Indices

• Optimus: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• Mini: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• Standard: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• PRO: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• ECN: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.

Stocks

• Optimus: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• Mini: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• Standard: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• PRO: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• ECN: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.

Energies

• Optimus: 2 days swap-free trading allowance, then once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• Mini: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• Standard: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• PRO: 3 days swap-free trading allowance, then once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.
• ECN: once a day at midnight, with triple swap charges on Wednesday. No charges over the weekend.

Cryptocurrencies (including the GTi12 index and Synthetic Crypto pairs)

• Optimus: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• Mini: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• Standard: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• PRO: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
• ECN: once a day at midnight, with triple swap charges on Friday. No charges over the weekend.
  
  *The following applies only to Japan*
• Optimus: 2 days swap-free trading allowance, then once a day at midnight, with triple swap charges on Friday. No charges over the weekend.

DeFi Tokens

• PRO: every 4 hours daily at 03:00, 07:00, 11:00, 15:00, 19:00, 23:00 (server time GMT+3).

NFTs

• PRO: every 4 hours daily at 03:00, 07:00, 11:00, 15:00, 19:00, 23:00 (server time GMT+3).

Please note that different terms and conditions apply across different regions. For more information you can visit the Markets section of our website.

Do you apply financing fees on Cryptocurrencies?

We apply financing fees on Cryptocurrencies, once a day at midnight, with triple swap charges on Friday.

For DeFi Tokens and NFTs on the MT4 & MT5 PRO account swaps are charged every 4 hours daily at 03:00, 07:00, 11:00, 15:00, 19:00, 23:00 (server time GMT+3).

Swap charges and swap free day allowance will vary across regions and across different account types. For more information on what applies to your region, you can visit the Markets section of our website.

Where can I see the swaps in advance?

You can check the current swap rates for each account type and asset in the Markets section of our website. Please note that these are often subject to change.

Why are rollover/swap rates for Forex and Metals tripled on Wednesdays, and Stocks and Indices pairs on Fridays?

The usual value date for Forex pairs is 2 days ahead. Therefore, a position held open on Wednesday has a value date on Saturday.

Due to Forex and other CFD (Metals and Energies) trading being closed over the weekend, triple rollover/swap fees must apply to compensate. The same triple charges apply for Indices and Stocks, but these are charged on Fridays.

If I close my position before the scheduled rollover time, is my position subject to the fee?

If you are trading Forex and other CFD instruments, and close your positions before 23:59 GMT+3, your account will not be subject to rollover swap charges.

What is a rollover/swap?

A rollover/swap is an interest rate that is charged to your trading account at the end of each trading day.

These fees depend on the traded instrument, whether a position is long or short, and on general interest rates.

We offer the option to trade conditionally with zero swaps on certain assets and accounts, or with a swap-free account for people of the Islamic faith.

How can I close a position?

On the trading platform, right click and select ‘Close Position’ or double click on the trade you wish to close from the pop-up menu.

What are limit and stop levels?

Limit and stop levels are the distance in points from the current market price, where it is not allowed to place a Stop Loss, Take Profit and Pending Orders commands.

When you attempt to place an order within these limits, you will receive an ‘Invalid Stops’ message.

What is stop out and at when is it triggered?

Stop out happens when a margin level % is reached. This happens when you have insufficient funds to support your open positions and liquidation (closing positions) begins.

The system closes positions, starting from the ones that have the highest loss until your equity (or margin level %) becomes higher than the stop out level %.
Stop out and margin call levels tend to vary between trading account types, and differ based on the clients’ region. You can refer to our Trading Account Types page for more details.

What is a trailing stop, and how can I set it up?

A trailing stop is a stop order based on a predefined number of pips/points away from the current market price. This will automatically trail your stop loss as the market moves in your favor, allowing you to manage your risk exposure.

If the market moves against you by the predefined number of pips/points, then a market order will be triggered and the stop order will be activated, closing your open position.

You can set up a trailing stop by right clicking on an open position and selecting Trailing Stop and then Custom. A new pop up window will appear, requesting to specify the Trailing Stop Level in points. Then click OK.

Please note that there is a minimum point distance when you set up trailing stop. Stop out levels tend to vary between trading account types, and differ based on the clients’ region. You can refer to our Trading Account Types page, or in your trading platform under the Market Watch window – Specification, for more details.

Where can I see the minimum and maximum size that I can trade for each instrument?

You can view the contract sizes of each instrument by right-clicking on a specific symbol in the Market Watch, selecting Specification and then scrolling until you find the ‘Minimal’ and ‘Maximal’ volumes. The acceptable trades are between the minimum and maximum levels.

You can also view the different contract sizes and other account type specifications under the Trading Account Types page of our website.

Why is my take profit, stop loss or pending order not triggered? The chart shows that it reached the specified price.

The price displayed on the chart is the bid, so the triggered price was based on the bid price.

On buy positions, your stop loss and take profit orders will be triggered at bid price.
On sell positions, your stop loss and take profit orders will be triggered at ask price.

As for pending orders, buy pending orders (buy limit and buy stop) will be triggered at ask price. Sell pending orders (sell limit, sell stop) will be triggered at bid price.

What is a point and how do I calculate its value?

A point is the smallest possible price change.

For example 1 point on EURUSD with 5 decimals is 0.00001. This is how you can calculate the point value:
1 Lot of EURUSD
0.00001 * 100,000 (Contract Size) = 1 USD

What is a take profit order and how can I set it up?

A take profit order is a pending order assigned to an open position, to automatically close the position if the price of the asset reaches a pre-set level.

You can set up take profit orders within the order window before opening a position, or you can modify an existing position by right clicking on an order and selecting Modify or Delete.

Please note that there is a minimum point distance when you set take profit. For more details, you can visit the Trading Account Types page on our website, or the Market Watch window – Specification, in your trading platform.

What is stop loss and how do I set it up?

Stop loss is a limit order you can place if you want your previously open position to close automatically when a specified price is reached with a loss.

Stop loss is a good way to minimize losses and protect your equity from extreme market movements. If your position is Buy, you can set your stop loss at a lower bid price than the current bid price. If your position is Sell, then you can set your stop loss at a higher ask price than the current ask price.

You can set stop loss within the order window before opening a position, or you can modify an existing position by right clicking on an order and selecting Modify or Delete.

Please note that there is a minimum point distance for setting stop loss. You can view our Limit & Stop levels in the Markets section of our website, or under the Market Watch window – Specification.

How can I open a new position?

On the trading platform, right click on the symbol of your choice in the Market Watch window and select New Order.

You can also double click on the instrument, or drag and drop the instrument of your choice on the trading platform, and use one-click trading.

Is the Close By function allowed?

The Close By function is not allowed.

Why are some instruments greyed-out in the Market Watch?

If an instrument is greyed-out in the Market Watch it means that it is currently not available for trading because its trading sessions are closed.

Are trading accounts automatically archived at any point?

Yes, MT5/MT4 trading accounts are subject to automatic archiving following a continuous period of 60 days of inactivity and a zero account balance. Kindly note that while the 60-day threshold constitutes the general policy, a 30-day period may apply in specific jurisdictions, subject to applicable regional rules. Users are encouraged to consult the Terms and Conditions for jurisdiction-specific provisions. You will be given the option to create a new MT5/MT4 account once you deposit funds in your preferred currency.

What should I do if there is a problem with a specific trade?

You can always check our Resource Center for help. In case you cannot find what you are looking for, you can always contact our Support Team through 24/7 live chat or via email at [email protected].

Why do I get ‘not enough money’ error messages?

If you receive this message, then it means that you do not have enough free margin or your margin level is below 200%.

You can see the margin requirements in the Markets section of our website. Please note that these tend to vary between account types, and differ depending on the clients’ region.

Why do I get an ‘Invalid S/L or T/P error message when I try to place an order?

There are a number of reasons this may happen.

1. The specified stop loss or take profit price is incorrect. Please make sure that:
   When you enter into a Buy position, stop loss price is set lower and take profit price is set higher than the current market price.
   When you enter into a Sell position, stop loss price is set higher and take profit is set lower than the current market price.
2. If the above is correct, please ensure that the distance from the current market price is not within the limit and stop levels.

What does the message ‘Trade Context Busy’ mean?

This happens when you give the platform an extra instruction before the previous one is complete. It can happen when you click the same instruction multiple times, or when you use an EA that is hyperactive. In such cases, you will receive the above message informing you to wait until your previous action is complete.

What is a margin call and when is it triggered?

A margin call is a warning that the trader’s equity is reaching the minimum level required to maintain current open positions.

The margin call level varies across account types, and regions. For more details, you can visit our Trading Account Types page.

What are pending orders and how can I set them?

A pending order is an instruction you can set manually or via an Expert Advisor (EA) to buy or sell an instrument at a pre-defined price. When the price is reached, the order will be automatically triggered, opening a position at market price.

There are different types of pending orders:

You can set a pending order by opening a new order window and selecting Type: Pending Order under the Symbol, and then selecting the type of pending order you wish to place.

Please note that there is a minimum point distance when you set pending orders. For more details, you can visit the Markets section in our website, or under the Market Watch window – Specification in your trading platform.

Is the Multiple Close By function allowed?

The ‘Multiple Close By’ function is not allowed.

Is there a minimum volume when I place a trade?

The minimum trade size is 0.01 for all account types. This may vary according to the instrument you are trading.

For more information, you can visit this page. Alternatively, you can view each asset class under the ‘Markets‘ section of our website.

Why does my trade always open with a negative amount?

This is due to the applied spreads. If you open a buy position, the closing price is the bid (lower than your opening price), and if you open a sell position, the closing price is the ask (higher than your opening price).

What are margin level and free margin, and how do I calculate them?

Margin level is the ratio between equity and used margin. Here is how you can calculate it:

Margin Level = (Equity/Margin) * 100

Free margin is the amount of money you can use to open new positions, or to maintain open positions. This is how you can calculate it:

Free Margin = Equity – Margin

How can I calculate the required margin?

For Forex Pairs, it is calculated as follows:

Lot Size * Contract Size / Leverage or * Margin %.
The result is always in the instrument’s currency.

For Metals, Energies, Equity Indices and Stocks it is calculated as follows:

Lot Size * Contract Size * Opening Price / Leverage or * Margin %.
The result is always in the instrument’s currency.

Please note that leverage applies to all instruments. This means you must calculate each tier separately and sum up the results.

For more details, you can visit this page.

Do you allow scalping?

Yes, we allow scalping, so you can hold your trades open for a short time to yield quick profits.

Do you allow News Trading?

Yes, we allow News Trading, so you can follow important economic data releases to take advantage of high volatility markets!

What is a Partial Close and how can I use it?

You can choose to partially close a position. So if you open a position with a volume of 10 USDJPY, you can close a portion of that volume. For example, you can close 3 lots and leave a volume of 7 lots open.

You can do this by double clicking on an open position. Under the ‘Volume’ field you can override that with the desired volume you wish to close, and click on the Close button highlighted in yellow.

How can I see Depth of Market?

There are two ways you can check the Depth of Market through your trading platform:

a. From the ‘Market Watch’ window, simply right click on a specific symbol and right click to find the ‘Depth of Market’ in the pop-up menu.

b. Drag and drop the instrument of your choice onto the chart area, then right click within the chart area, and select ‘Depth of Market’ on the pop-up menu.

Prices highlighted in red represent the Ask Prices and lower prices highlighted in blue represent the Bid Prices.

For more information on calculating Depth of Market, you can visit this page.

What is Depth of Market?

We use our liquidity aggregation engine to absorb market and trading data from various execution venues (liquidity providers that are willing to accept orders at different sizes with no rejections), to provide 100% executable prices.

Once the aggregation takes place, Depth of Market displays bid and ask prices at different levels which are available for execution with specific volume sizes (lots).

Once you place an order on a Crypto pair, depending on the requested volume, your order will be filled at the available price for each level (weighted average price).

For more information on calculating Depth of Market, you can visit this page.

When I place any type of order, can you guarantee that I will receive the requested price?

Thanks to our liquidity aggregation engine and our top tier liquidity providers, we are able to provide our clients with competitive pricing and fast execution.

Our priority is to provide you with the best possible price in the market. During volatile market conditions, however, orders might be executed at a different price to protect you from extreme losses.

Please note that all Crypto orders are executed based on the available volume size (lots) displayed in the Depth of Market. This means that your requested price is always the Top of Book (TOB)/Layer 1 price, and the order might be executed at a weighted average price.

Do you provide API trading?

We do not offer API trading.

What is your average execution speed?

Our average speed of execution is 120 milliseconds from the moment that your order reaches our trading server. Some delays can be expected, which are out of our control, due to distance between your trading platform and our trading server.

For the fastest speed available, you can access our exclusive VPS Sponsorship service. For more information you can visit this page.

What is your execution model?

We offer Market Execution on all our tradable assets.

Where is your MetaTrader trading server located?

Our trading server is located in London (UK).

What time zone is your MetaTrader Trading server?

Our server time zone is GMT+3.

What are your trading hours?

Here are the trading hours for each asset class:

• Cryptos: 24/7
• Forex, Indices, Precious Metals, & Energies: 24/5 (Monday–Friday)
• Stocks: Monday–Friday, 16:30–23:00 (GMT+3)

For more details, please visit the Trading hours section of our website.

Do you allow netting or hedging?

We do not allow netting, nonetheless we allow hedging as long as it is within the same trading account.

Hedging is a trading strategy, where you can take an opposite position in the same or a highly correlated market, as a way of limiting and managing the risk exposure of an investment.

If I receive a bonus can I use it as margin? Can I lose it?

Thanks to our promotions you can use bonuses as margin, since they are granted as trading credits. Therefore, it is possible to lose your bonus, with no need to refund it.

Do you charge commission on trading accounts?

There are no commissions on the Mini, Standard, CryptoX and PRO accounts.
*Note: This account type is only available in certain countries. Please visit our Trading Account Types page for more information.

Trading with raw spreads on the ECN account is subject to competitive commissions charged separately, offering an advantage to scalpers and short-term traders.

The commissions charged on the ECN account are as follows:
Up to $6 round-turn for Forex Pairs
Up to $5 round-turn for Precious Metals
0.1% round-turn on all Crypto Asset Classes

For more details, view the ECN instruments and their specifications under the Markets section of our website. You can also visit the Trading Account Types page on our website for more information regarding our account types.

What financial instruments do you offer?

We offer 10 different asset classes: Forex, Crypto Pairs, Synthetic Crypto Pairs, Precious Metals, Energies, Indices, the GTi12 Index, Stocks, DeFi Tokens and NFTs.

You can check the instruments available per account type on the Trading Account Types and Markets section of our website.

Do you offer fixed or variable spreads?

FXGT offers variable or floating spreads, as low as 0 pips! That means that the difference between the buy and sell values can change, resulting in more flexible trading conditions.

You can visit our Trading Account Types page for the minimum spreads for each account type, and our Markets section to check the spread for specific assets.

Do you offer multiple Trading Account Types with different trading conditions?

We offer multiple account types, each created to suit the needs, preferences and strategies of every trader.

Discover our accounts on our Trading Account Types page.

Does a GTLot replace a standard lot?

We created GTLots as a new method of measuring and comparing trading volumes across different instruments and asset classes. So, a GTLot does not substitute the traditional concept of lots / standard lots in any way.

What are GTLots useful for?

GTLots are used by FXGT only for benchmarking, promotional, and marketing purposes.

They can act as a trading performance indicator, allowing the trader to find out, in a quick and simple way, exactly how much overall volume they are trading in their account.

GTLots can be used as a target or performance metric in promotions, campaigns, and competitions. For example, in a trading promotion, participants might be asked to trade X GTLots to be eligible.

Similarly, GTLots can be a trading requirement that needs to be maintained, e.g., a monthly trading volume of 5 GTLots, to be eligible for the FXGT VIP Services.

To learn more about GTLot, you can visit this page.

How are GTLots calculated?

1. To calculate the volume in GTLot for both Fiat and Crypto currency pairs we use this formula:
   
   Volume in USD = Lot x Contract Size x Base Currency to USD Price
   BTCUSD example:
   If BTCUSD has 1 lot, base currency BTC contract size 1, and base currency price USD 40,000.
   Volume in USD= Lot * contract size * base currency to USD price
   Volume in USD=1 * 1 * 40000=40000
   Then:
   GTLot=Volume in USD/100000
   GTLot=40000/100000=0.4
   
   
2. To calculate the volume in GTLot for Stocks, Indices, Precious Metals, Energies, and other non-currency instruments we use this formula:
   
   USD Volume = Lot X Contract Size x Price x Base Currency to USD Price
   Apple stock (#AAPL) example:
   If #AAPL has 1 lot, base currency USD contract size 100, current price 2000 and base currency price USD 1 (USDUSD)
   Volume in USD= Lot * contract size * price * base currency to USD price
   Volume in USD=1 * 100 * 2000*1=200000
   Then:
   GTLot=Volume in USD/100000
   GTLot=200000/100000=2

Where can I view GTLots?

You can check your trading account’s volume in GTLots through your client portal by navigating to the Reports section, then Trading Activity.

To learn more about GTLot, you can visit this page.

What is a GTLot?

1 GTLot = 100,000 USD of trading volume

The GTLot is an innovative unit, specially designed by FXGT for measuring and benchmarking the trading volume of a client’s Live Trading Account across all CFD instruments and asset classes. The GTLot was created with the purpose of unifying the diversity of the contract size, the denomination, and the nominal value of all available CFD instruments into a single standardised unit.

What is a lot? How much is a lot?

A lot represents the volume / contract size of a symbol that you would like to buy or sell. Contract sizes tend to vary per account type.

For example:
1 standard lot on USDJPY is equivalent to 100,000 USD.
1 mini lot on USDJPY is equivalent to 10,000 USD.

Some instruments have other specific values for lots. For example, 1 Standard lot on XAUUSD (Gold) is 100 Troy Ounces, or 100 contracts.

For more details on how much a lot is equivalent to per account type, please refer to the ‘Markets’ section on our website.

You can also view lot sizes directly from your trading platform, by right clicking on a symbol of your choice and selecting ‘Specification’.

What are the requirements that I need to complete to unlock leverage up to 1:5000? 

To access leverage up to 1:5000, simply open an Optimus trading account and fulfill the requirements of completing 5 GT Lots and 8 closed trades. 

Can I change the Leverage of my trading account? If yes, how?

You can change the leverage of your account in the Client Portal. Select the account you wish to change the leverage on, then go to ‘Actions’ and ‘Request Leverage change’. Please note that you can only reduce leverage on your account, if you do not have any open positions.

What is dynamic leverage?

Dynamic leverage is a mechanism that actively reduces the amount of leverage required in real time to protect your account from excessive exposure.

It is a risk management tool that is used to balance the risk appetite of traders by allowing them to maximize their trading potential, taking into consideration the market risks that they are exposed to, particularly when trading larger volumes.

Dynamic leverage applies to all account types.

Please refer to this page for more information.

What is the difference between margin and leverage?

Leverage is the ratio between the amount of money you really have and the amount of money you can trade, which is usually expressed as 1:X.

Margin is the amount you need to buy or sell a specific instrument.

This varies across different asset classes and regions. For more details, visit our Trading Account Types page, to view each account type’s specifications.

What are your margin requirements (leverage)?

Our margin requirements or the leverage we offer is up to 1:1000.

Please note that this varies depending on asset class, individual instrument and the client’s region.

For more information, you can refer to this page, or check out each instrument’s leverage under the ‘Markets’ section of our website.

What type of leverage do you use? What is the maximum leverage?

Leverage allows traders to get bigger returns on smaller investments. They only provide a portion of the capital required to open a position, but their cash deposits are amplified – or “leveraged” – and the profit or loss is based on the total value of the position. The return can be much higher than your initial cash investment. But if it all goes wrong, losses can also occur.

FXGT offers dynamic leverage that actively reduces the amount of leverage required in real time, to protect our clients’ trading accounts from excessive risk exposure. The maximum leverage offered varies across different regions, account types and asset classes.

To check each instrument’s leverage, live pricing, and trading characteristics, visit the Markets section on our website. For an overview of each account type’s characteristics and trading conditions, please refer to our Trading Account Types page.

You can change the leverage of your account in the Client Portal. Select the account you wish to change the leverage on, then go to ‘Actions’ and ‘Request Leverage change’. Please note that you can only reduce leverage on your account, if you do not have any open positions.

How do I know which server my trading account is under?

You can find this information in the automated email you receive when you first open a trading account. For example: Server Name: MT5 Live Server

Alternatively you can see your trading account’s server in the Trading Accounts section of the Client Portal.

Please note that it is important to know this information to successfully log in to the MetaTrader platform.

What is the multi-server?

The multi-server system automatically filters clients’ trading accounts onto separate servers to boost server performance and avoid any delays, therefore improving your overall trading experience.

Why are the Sell and Buy buttons grey in the order window when I try to place an order?

This could be because you are trying to trade an instrument when the market is closed, or you are trying to open a trade with less than the minimum volume (lots) allowed.

Please ensure that you are entering a lot size equal or greater than the minimum required to trade. You can do that by right clicking on the instrument in Market Watch window, and select Specification. A pop up window will appear with all instrument specifications where you can find the Minimal Volume.

Alternatively you can view all instrument specifications under the Markets section in our website.

Do you offer the MT4 platform?

Yes! We recently launched the critically acclaimed MetaTrader 4 (MT4) trading platform.

Find out more here.

How can I change my MetaTrader trading account password?

You can easily change your trading account password in your secure area (Client Portal) by navigating to the Trading Accounts tab.

Follow the steps below to reset your password:

1. Locate the trading account for which you want to change the password.
2. In the Actions dropdown menu, select Change Password.
3. Enter your new password and click Next.
4. You’ll receive an email with a one-time password (OTP) sent to your registered email address.
5. Enter the OTP in the designated field and click Update to confirm and complete the change.

Why can’t I log in to my MetaTrader platform?

There are a number of reasons why you may be unable to log in to your platform. These could be:

1. Your login details are incorrect. Please enter the correct details to log in.
2. You have selected the wrong server. Please ensure that you have selected FXGT-Live for a live trading account or FXGT-Demo for a demo trading account.
3. The trading platform you are using is not our platform. Please download the platform from our website or the Client Portal.
4. You have issues with your internet connection. Check that you are connected to the internet.

If you are still having trouble, you can contact us for immediate support. Please remember that any screenshots you can provide will help us identify the issue.

How do I add an instrument to my MetaTrader mobile app?

First, you must log in your MetaTrader mobile app. Then click on ‘Quotes’ view, select the ‘+’ sign and then choose the respective asset class. You can now select the instrument you wish to add by clicking on it, and you are all set!

Why can I only see a few instruments when I log in to my platform?

When you log in to the platform for the first time, it will only show a few instruments by default. If you wish to see all the instruments available, simply right click on the Market Watch window and select ‘Show All’.

For the mobile platform, please keep in mind that you need to search and add the instruments you are interested in manually.

Can I use my Client ID to log in to the trading platform?

No, your Client ID is different from your MetaTrader log in credentials.

How do I log in to my trading account?

For Desktop and Web Trader:

1. Select the ‘Log into Trade Account’ option in the File menu after opening your platform.
2. Enter your log in information and password.
3. Select the relevant server and click on ‘Login’

For Android/IOS:

1. Search for ‘FXGT-Live’ in the ‘Find Broker’ search area
2. Select FXGT-Live.
3. Enter your log in information and password
4. Select the relevant server and click on ‘Login’

Where do I find my trading account login and password details?

You can find your log in and password details in the email that you received when you opened your trading account or by simply selecting the ‘Trading’ tab menu in the Client Portal.

You can change your password by opening the drop down list from the Action button located in the upper right corner of each trading account and selecting ‘Change Password’.

Which server do I choose when I log in to MetaTrader platform?

For a live trading account please select FXGT-Live server. For a demo trading account please select the FXGT-Demo server.

What does the error message ‘Authorization Failed’ mean?

This error message means that your log in information and/or password are incorrect.

You can re-enter the correct information, or you can reset your password directly from the Client Portal.

How can I find FXGT on MetaTrader on my Android/iOS device?

Once you install the MetaTrader platform of your choice on your device, type ‘GT Global Ltd’ in the ‘Find Broker’ search area.

Click on it, enter your log in information, password, and select either FXGT-Live for the live server, or FXGT-Demo for the demo server.

How do I install MetaTrader to my Android/iPhone/iPad?

You can download MetaTrader directly to your device from the App Store / Play Store.

Android users can search for the MetaTrader platforms within the Play Store and click on ‘Install’ and then click ‘Accept’.

iOS users can search for the MetaTrader platforms within the App Store and click ‘Get’.

Alternatively you can select the relevant device from the Client Portal and click on the MetaTrader icon for Android/iOS in the upper right corner to download it.

Is it possible to have more than one MetaTrader Desktop platform on my PC?

Yes, it is possible to have more than one MetaTrader Desktop platform on your PC, as long as it is saved in a different location.

When you click download MetaTrader for Desktop, click on ‘Settings’, then on ‘Browse’ and select a different folder, or you can add an extension to a file of your choice. Lastly, click ‘next’ to finish the installation.

How do I download the MetaTrader platform on Desktop for Windows?

You can download the MetaTrader platform on Desktop for Windows from the Client Portal by clicking on the MetaTrader icon on the upper right corner, and selecting the MetaTrader platform of your choice for Windows.

Alternatively, you can visit the Platform page and click on the MetaTrader Desktop (for Windows) icon.

What trading platforms are available?

We offer the multi-asset MetaTrader 5 (MT5) and MetaTrader 4 (MT4) platforms on Desktop, Webtrader and Mobile (IOS & Android) that support manual and automated trading with the use of Expert Advisors (EA).

For more information visit our Platform page.

On which devices can I use the VPS Service?

The VPS service is available for Desktop only.

What will happen if I can’t maintain the monthly requirements?

In case you cannot maintain the monthly requirements for the VPS Sponsorship, then the service will be automatically removed.

How do I enable my VPS?

To enable your VPS, you need to follow our step-by-step guide.

Before following the guide, please make sure that you have received our email confirmation of your successful registration for the VPS Sponsorship. If you haven’t received an email confirmation from us, you will not be able to find and enable your VPS by simply following the guide.

Can I apply for a VPS Sponsorship for more than one account?

Yes, you can apply for a VPS Sponsorship for multiple accounts, as long as each account you apply for meets the requirements.

How can I apply for VPS Sponsorship?

You can find and fill in the application here, to register for the VPS Sponsorship.

Do I have to pay any additional costs for using VPS?

No, all your monthly VPS expenses will be covered by us for as long as you maintain the monthly sponsorship requirements.

How do I know if I am eligible for the VPS sponsorship?

All trading account types are eligible for the VPS Sponsorship. You will need to have a minimum equity of 3,000 USD in your trading account, and maintain a minimum monthly trading volume of 5 GTLots.

How do I add indicators to my MetaTrader charts?

You can do so by:

1. Log in to your platform and navigate to the ‘Insert’ tab from the main menu, hover over ‘Indicators’ and select the indicator that you wish to add. Confirm the properties on the indicator in the next window and click on ‘OK’.
   or
2. Log into your platform, go to the ‘View’ tab from the main menu and choose ‘Navigator’ if not already visible. Click on the + sign on ‘Indicators’ to expand all options. Select, drag and drop the indicator you wish to add onto any chart. Confirm the properties on the indicator in the next window and click on ‘OK’.

How do I install an Expert Advisor (EA) on the MetaTrader?

To install an EA on your trading platform, you need to follow the steps below:

1. Save your EA in the Experts folder in the MetaTrader directory on your PC.
2. Restart the trading platform. The EA file should appear in the navigator window in MetaTrader.
3. Click on it and drag it onto a chart of the financial asset where you would like to install the EA
4. In the “Properties” window that comes up, tick ‘Allow Auto trading’
   –> Navigate to Tools -> Options -> Expert Advisors tab
   –>Tick ‘Allow automated trading’
   –> Click ‘OK

You should now be able to see a symbol with a green circle in the top right corner of your chart to show that you have activated your EA correctly.

Can I use an Expert Advisor (EA)? How do I set it up?

Yes, you can use an EA. You can easily set it up by following the steps below:

• Save your EA in the Experts folder in the MetaTrader platform directory on your PC. This is usually in this file path: C:\Program Files\MetaTrader5\MQL5\Experts\Advisors
• Restart your trading platform
• The EA file should appear in the navigator window in MetaTrader
• Click on it and drag it onto a chart of the symbol you would like to use the EA on
• In the ‘Properties’ window, tick ‘Allow Auto trading’
• Navigate to ‘Tools’ -> ‘Options’ -> ‘Expert Advisors’ tab
• Tick ‘Allow automated trading’
• Click ‘OK’

You should now be able to see a symbol with a green circle at the top right-hand corner of your chart, indicating that you have activated your EA correctly.

How do I enable ‘One Click Trading’?

You can right click on any chart window and select ‘One Click Trading’. A small trading window will appear on the upper left corner of the chart where you can enter the volume and then Sell or Buy with a single click.

Is my money safe with FXGT?

As a licensed and regulated broker, the protection of our clients’ funds is our top priority. Therefore we placed a number of safeguards to ensure our clients’ ease of mind when trading with us:

Capital & Reserves

We maintain a capital adequacy ratio of 40%, which is four times more than the typical capital-to-risk weighted exposure ratio required by reputable regulators. We are proud to have one of the strictest capital ratios found anywhere in the industry.

Tier 1 Banks

FXGT continues to establish strong partnerships with Tier 1 Banks, to ensure that client funds are deposited in creditworthy and highly rated financial institutions. These partnerships allow our business to operate with the highest possible standards.

Segregated Accounts

Client funds are segregated from our own funds for safety purposes, meaning that at FXGT we cannot use client funds for our own operational purposes, costs, or activities.

Regulation

FXGT is a fully regulated broker, adhering to all regulatory standards and a high level of capital adequacy ratio at all times.

Risk Management

Our experienced risk management team has designed and implemented policies and procedures that set thresholds for specific types of risks that are associated with clients’ activities. Client funds are also kept in Tier 1 financial institutions and are constantly monitored, to effectively identify and limit potential risks.

For more information on regulation and security of funds, you can visit our Security of Funds page.

Is it possible to lose more money than I deposited?

FXGT has placed safeguards, such as Negative Balance Protection across all account types, to ensure that you do not lose more money than the sum you initially deposited.

For more information, you can visit this page .

What are funding rates?

Funding rates are periodic payments exchanged between traders holding long and short positions on perpetual crypto CFDs. They help keep the contract price aligned with the underlying crypto market.

How often are funding rates charged?

Under normal market conditions, funding is applied every 8 hours – three times per day – similar to major crypto exchanges. Typically at 00:00, 08:00, and 16:00 server time.

Important: In extreme or unprecedented market volatility, CryptoX may increase the funding frequency to every 1 hour to manage liquidity and market risk. Any such change will be announced in advance when possible.

*Note: This account type is only available in certain countries. Please visit our Trading Account Types page for more information.

Who pays or receives the funding rate?

• Positive funding rate: Longs pay shorts
• Negative funding rate: Shorts pay longs

You may pay or earn funding depending on your position and market balance at the funding time.

How is the funding fee calculated?

Funding Fee = Position Value × Funding Rate

Position Value is based on the notional value of your open trade (price × volume).

Do I pay funding if I close my trade before the funding time?

No. Funding applies only to open positions at the exact funding timestamp.

Where can I view the upcoming funding rate?

You can check the current rates:

• In the Client Portal, Accounts section, click ‘Open Account’, then ‘Funding rates’ in the CryptoX box.
• In the Client Portal, Accounts section, on your CryptoX account type, press the 3 dots and select ‘Funding Rates’.

Rates update frequently based on market conditions.

Why do funding rates change?

Funding reflects market sentiment and the difference between the perpetual CFD price and the spot market:

• Heavy long demand → rate tends to rise
• Heavy short demand → rate may turn negative

This helps maintain price alignment.

Is funding the same as traditional overnight swaps?

No:

• CryptoX funding usually occurs every 8 hours
  *Note: This account type is only available in certain countries. Please visit our Trading Account Types page for more information.
• No triple-swap days
• Applied daily including weekends

Can the funding rate be zero?

Yes. When the market is well balanced between long and short interest, the funding rate can approach or reach 0%.

Does funding affect margin requirements?

Funding costs are not part of margin, but since they impact equity, they can influence your margin level, especially during volatile markets.