Do I need to complete my KYC to start trading?
To start trading, you must go through the full KYC verification process. Getting KYC-verified will allow you to deposit, start trading, and withdraw.
Get help with your account or browse answers on specific markets and products.
Do I need to complete my KYC to start trading?
To start trading, you must go through the full KYC verification process. Getting KYC-verified will allow you to deposit, start trading, and withdraw.
Why do I need the KYC?
FXGT operates within the scope of numerous companies which are authorized and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa, the Financial Services Authority (FSA) in Seychelles, Vanuatu Financial Services Commission (VFSC) (for institutional clients only), and CySEC (for institutional clients only).
As a regulated entity, we comply and operate according to all relevant directives, which include the collection of adequate documentation from our clients in regards to KYC (Know Your Client).
Our top priority is the safety of our clients' accounts and funds. Proper regulation ensures that due diligence is in place for our company, clients, and partners.
What information do I need to provide for KYC requirements?
Step 1:
You will need to provide the following details, as presented in your official documents:
Step 2:
You will need to complete the Personal Info Questionnaire, confirming the below:
Step 3:
You will then need to select:
Once you have made the above selections, you can proceed with uploading the Proof of Identity document.
Please make sure that the image is clear (slightly blurry images will not be accepted) and that there are no cut-off edges. Acceptable format and size: 50 MB - jpeg, jpg, png, pdf, mp4, webm and mov
Step 4:
You will need to fill in your home address and upload the Proof of Address (POA) document.
Documents accepted as POA (select one):
i. A utility bill such as electricity bill, water bill, gas bill, landline phone bill, TV/internet bill, local authority tax bill, property tax, municipality fees and home insurance documents which include your full name, full residential address, full name of the issuing institution/authority and issue date which must be no longer than 6 months.
ii. A bank statement/ bank confirmation indicating your full name, full residential address, logo or clear stamp of the bank and issue date which must be no longer than 6 months.
iii. A certificate of residence issued by local municipality, police station etc. which includes your full name, full residential address, full name of the issuing authority and clear stamp of the issuing authority and issue date which must be no longer than 6 months.
iv. An affidavit indicating your full name, full residential address, signature and stamp of the public notary or a public’s official and/or any other Government issued document which includes the aforementioned information and issue date which must be no longer than 6 months.
Step 5:
Once all the above is confirmed, we will process the data you provided.
Please note that for some regions, you must also complete a selfie submission step before you confirm your data.
Is there a time limit to complete the KYC?
Yes. Once you register and accept the Terms & Conditions and Privacy Policy, you’ll have 30 days to complete the KYC verification process and start trading.
If KYC is not completed within 30 days of registration, your account will be automatically terminated. You may still use your Demo Account to test strategies; however, full account features will only be available after verification is completed.
What is Ownership of Method of Payment (MOP) & why do we need it?
MOP is the document that proves that the individual who registered and intends to use our platform for trading owns the specific method of payment used for depositing funds to the corresponding account.
It is required by regulators in regards to AML policies (anti-money laundering).
The scope of the MOP is fund security.
What type of documents are needed to complete my MOP?
Deposits via Debit/Credit Cards:
Deposits via Crypto Wallets:
No need to submit any additional documents.
Deposits via Wallets:
Most wallets have their own KYC processes, therefore as long as the email address that was used for registration matches the email address that you used to open a wallet account, we do not require any additional documentation.
In case the email address does not match as mentioned above, you need to upload through the client portal and provide the proof of ownership of the account, a screenshot of your wallet that contains your full name and email address.
When the total deposit reaches a certain amount, you may be requested to provide the source of the funds that is i.e., bank statement or payroll slip that shows the relative income capacity of your current deposit activity.
Deposits via Bank wire:
A valid and current bank statement that is issued under your name and shows the records of the last 3 months.
How long does it take to verify my account?
After uploading the relevant documents, we will review your profile and documents to make sure that everything is in order. This review may take up to 24 hours.
Please note that if the information provided does not fulfill the necessary requirements, you will be informed via email that you need to verify some information.
Once you click ‘Verify my account’, you will be redirected to the Account Verification page, so you can update the required data.
What should I do if I’m receiving an error message while uploading my documents?
Please check if the file's size and/or format meets our requirements.
Acceptable format and size: 50 MB - jpeg, jpg, png, pdf, mp4, webm and mov
Alternatively, if you are still having issues, please open a ticket from your Client Portal.
If the KYC status does not change within 24 hours of sending your documents, please contact our Support team via live chat or create a ticket through the Support Center on the Client Portal.
What should I do if my documents are not approved?
If your documents are not approved, you will be informed via email that you need to verify some information.
Once you click "Verify my account", you will be redirected to the Account Verification page, where you can see the reason as to why your application was rejected, as well as the next steps you need to take to verify your account.
What are the most common reasons for rejection of KYC documents?
The most common reasons for rejection of KYC documents are:
Can I update my personal information?
The following items can be updated after account verification.
You can adjust other personal details (such as home address, mobile, investor information, etc.) simply by creating a ticket through the Support Center on the Client Portal.
If you would like to change your email, please create a ticket and contact us through the Support Center on the Client Portal.
In the case of updating your residential address, the changes you are able to make depend on the status of your KYC verification process. To confirm the changes, you will need to provide a new Proof of Address (POA).
Is it an issue if my documents are not in English?
We can help you with documents that are not in the English language as long as they are valid, and meet the necessary KYC requirements.
Can I open a Corporate account? If yes, what do I need to do to verify this account?
Yes, it is possible to open one corporate account per legal entity. Each account registration must have different login credentials (email address).
The documents you will need to provide are:
Do I need to complete my KYC to start trading?
To start trading, you must go through the full KYC verification process. Getting KYC-verified will allow you to deposit, start trading, and withdraw.
Why do I need the KYC?
FXGT operates within the scope of numerous companies which are authorized and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa, the Financial Services Authority (FSA) in Seychelles, Vanuatu Financial Services Commission (VFSC) (for institutional clients only), and CySEC (for institutional clients only).
As a regulated entity, we comply and operate according to all relevant directives, which include the collection of adequate documentation from our clients in regards to KYC (Know Your Client).
Our top priority is the safety of our clients' accounts and funds. Proper regulation ensures that due diligence is in place for our company, clients, and partners.
What information do I need to provide for KYC requirements?
Step 1:
You will need to provide the following details, as presented in your official documents:
Step 2:
You will need to complete the Personal Info Questionnaire, confirming the below:
Step 3:
You will then need to select:
Once you have made the above selections, you can proceed with uploading the Proof of Identity document.
Please make sure that the image is clear (slightly blurry images will not be accepted) and that there are no cut-off edges. Acceptable format and size: 50 MB - jpeg, jpg, png, pdf, mp4, webm and mov
Step 4:
You will need to fill in your home address and upload the Proof of Address (POA) document.
Documents accepted as POA (select one):
i. A utility bill such as electricity bill, water bill, gas bill, landline phone bill, TV/internet bill, local authority tax bill, property tax, municipality fees and home insurance documents which include your full name, full residential address, full name of the issuing institution/authority and issue date which must be no longer than 6 months.
ii. A bank statement/ bank confirmation indicating your full name, full residential address, logo or clear stamp of the bank and issue date which must be no longer than 6 months.
iii. A certificate of residence issued by local municipality, police station etc. which includes your full name, full residential address, full name of the issuing authority and clear stamp of the issuing authority and issue date which must be no longer than 6 months.
iv. An affidavit indicating your full name, full residential address, signature and stamp of the public notary or a public’s official and/or any other Government issued document which includes the aforementioned information and issue date which must be no longer than 6 months.
Step 5:
Once all the above is confirmed, we will process the data you provided.
Please note that for some regions, you must also complete a selfie submission step before you confirm your data.
Is there a time limit to complete the KYC?
Yes. Once you register and accept the Terms & Conditions and Privacy Policy, you’ll have 30 days to complete the KYC verification process and start trading.
If KYC is not completed within 30 days of registration, your account will be automatically terminated. You may still use your Demo Account to test strategies; however, full account features will only be available after verification is completed.
What is Ownership of Method of Payment (MOP) & why do we need it?
MOP is the document that proves that the individual who registered and intends to use our platform for trading owns the specific method of payment used for depositing funds to the corresponding account.
It is required by regulators in regards to AML policies (anti-money laundering).
The scope of the MOP is fund security.
What type of documents are needed to complete my MOP?
Deposits via Debit/Credit Cards:
Deposits via Crypto Wallets:
No need to submit any additional documents.
Deposits via Wallets:
Most wallets have their own KYC processes, therefore as long as the email address that was used for registration matches the email address that you used to open a wallet account, we do not require any additional documentation.
In case the email address does not match as mentioned above, you need to upload through the client portal and provide the proof of ownership of the account, a screenshot of your wallet that contains your full name and email address.
When the total deposit reaches a certain amount, you may be requested to provide the source of the funds that is i.e., bank statement or payroll slip that shows the relative income capacity of your current deposit activity.
Deposits via Bank wire:
A valid and current bank statement that is issued under your name and shows the records of the last 3 months.
How long does it take to verify my account?
After uploading the relevant documents, we will review your profile and documents to make sure that everything is in order. This review may take up to 24 hours.
Please note that if the information provided does not fulfill the necessary requirements, you will be informed via email that you need to verify some information.
Once you click ‘Verify my account’, you will be redirected to the Account Verification page, so you can update the required data.
What should I do if I’m receiving an error message while uploading my documents?
Please check if the file's size and/or format meets our requirements.
Acceptable format and size: 50 MB - jpeg, jpg, png, pdf, mp4, webm and mov
Alternatively, if you are still having issues, please open a ticket from your Client Portal.
If the KYC status does not change within 24 hours of sending your documents, please contact our Support team via live chat or create a ticket through the Support Center on the Client Portal.
What should I do if my documents are not approved?
If your documents are not approved, you will be informed via email that you need to verify some information.
Once you click "Verify my account", you will be redirected to the Account Verification page, where you can see the reason as to why your application was rejected, as well as the next steps you need to take to verify your account.
What are the most common reasons for rejection of KYC documents?
The most common reasons for rejection of KYC documents are:
Can I update my personal information?
The following items can be updated after account verification.
You can adjust other personal details (such as home address, mobile, investor information, etc.) simply by creating a ticket through the Support Center on the Client Portal.
If you would like to change your email, please create a ticket and contact us through the Support Center on the Client Portal.
In the case of updating your residential address, the changes you are able to make depend on the status of your KYC verification process. To confirm the changes, you will need to provide a new Proof of Address (POA).
Is it an issue if my documents are not in English?
We can help you with documents that are not in the English language as long as they are valid, and meet the necessary KYC requirements.
Can I open a Corporate account? If yes, what do I need to do to verify this account?
Yes, it is possible to open one corporate account per legal entity. Each account registration must have different login credentials (email address).
The documents you will need to provide are: